We understand how important your privacy is. This document clearly explains how 9win collects, uses, stores, and protects your personal information — without any confusing language.
Privacy is not merely a legal obligation for us — it is a core value that shapes how we build and operate the 9win platform every day.
All data transmitted between your device and 9win's servers is protected with military-grade 256-bit SSL encryption. Your personal and financial information cannot be intercepted or read by third parties while in transit.
Members' personal data is stored on servers protected by multi-tiered security layers including firewalls, role-based access controls, and 24-hour real-time monitoring to detect any unusual threats.
You have full rights over your personal data. This includes the right to view, amend, transfer, and request deletion of your data at any time via your account settings centre or by contacting our support team.
9win has never and will never sell, rent, or trade members' personal information to any third party for marketing purposes. Your data belongs to you — it is not our business commodity.
Our identity data collection is conducted solely to fulfil KYC (Know Your Customer) verification requirements and Anti-Money Laundering (AML) regulations. This process protects you and ensures the 9win platform operates legally and responsibly.
We use cookies only to enhance the user experience, analyze website traffic, and ensure the platform functions smoothly. You can manage your cookie preferences at any time through your browser settings.
9win operates as an online casino entertainment platform providing a wide range of games and wagering services to registered members. We understand that your trust is our most valuable asset, and that trust is built through complete transparency about how we handle your personal information.
This Privacy Policy applies to all personal information collected, processed, and stored through the 9win website at 9win.ad, our mobile app, and through any direct interaction with our customer support team. This document has been drafted to comply with internationally recognised data protection principles.
By registering or using the 9win platform, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to help you close your account in an orderly manner.
Quick Summary: 9win collects your data to verify identity, process transactions, improve services, and comply with the law. We do not sell your data. You may request access, correction, or deletion of your data at any time.
9win only collects personal data necessary to deliver our services safely, lawfully, and efficiently. Below are the categories of data we collect along with the specific purpose of each category:
| Data Categories | Type of Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, national ID/passport number, nationality | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account details, digital wallet numbers, deposit and withdrawal transaction history | Mandatory |
| Technical Data | IP address, browser type, operating system, device type, general location data | Automatic |
| Activity Data | Gaming history, wagering, session duration, game preferences | Automatic |
| Communications | Customer support conversation records, emails, feedback | Where relevant |
We do not collect sensitive data such as medical information, political views, or biometric data unless specifically required for legitimate identity verification purposes and with your explicit consent.
Your personal data is collected through three main channels — directly from you, automatically via our platform technology, and occasionally from trusted third-party sources:
Every piece of data we collect is used for legitimate and specific purposes. We do not process your personal data for purposes unrelated to the services you use. Below is the complete list of our data processing purposes:
Marketing Communication Preferences: You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting our support team. Opting out does not affect essential service communications related to your account.
9win does not sell, rent, or trade members' personal information to third parties for marketing or commercial purposes. However, there are limited situations where we may need to share your data with certain parties to ensure our services function properly and remain legally compliant:
In all of the above situations, 9win ensures that data recipients are bound by adequate data protection obligations and use the information solely for lawfully permitted purposes.
The security of your personal data is our highest technical priority. 9win continuously invests in the latest security infrastructure to ensure your data is always protected from unauthorized access, loss, or misuse.
Data retention periods depend on the type of data and applicable legal requirements. Generally, active account data is retained for the duration of the active account plus 7 years to meet financial and legal compliance requirements. Data that is no longer needed will be securely deleted or anonymised.
While we take all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing it with anyone.
The 9win website and app use cookies and similar tracking technologies to keep the platform running smoothly and deliver a more personalized experience. Cookies are small text files stored on your device by your web browser.
We use the following cookie categories:
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the 9win platform.
9win recognises and respects your rights over your personal data. You have the following rights, which you may exercise at any time by contacting us through our available support channels:
You have the right to obtain a copy of all personal data we hold about you, in a readily readable format.
You may request the correction of any inaccurate or incomplete personal data in our records at no charge.
In certain circumstances, you may request that we delete your personal data, subject to legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes or in certain situations involving our legitimate interests.
You may request that your personal data be transferred in a structured, machine-readable format to you or another party of your choosing.
In certain circumstances, such as when the accuracy of data is being verified, you may request that we temporarily restrict the processing of your data.
To exercise any of the above rights, please contact our Privacy team at [email protected] stating the right you wish to exercise along with your account information for identity verification. We will respond to your request within 30 business days.
The 9win platform is strictly for individuals aged 21 and above. We do not knowingly collect or process any personal data from individuals under the age of 21. If you believe someone under this age limit has registered on our platform, please contact us immediately at [email protected] so we can take prompt action to close the account and delete all associated data.
9win employs a multi-layered age verification system, including identity document checks during the KYC process, to ensure no underage individual can access our platform. Child protection is an absolute priority that cannot be compromised.
9win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform service improvements. All amendments will be published on this page with a clear updated date.
For amendments deemed significant, we will notify members via their registered email or through a prominent in-platform notification at least 14 days before the amendment takes effect. This gives you sufficient time to review the changes and make an informed decision regarding your continued use of the platform.
Continued use of the 9win platform after the effective date of any Privacy Policy amendment constitutes your acceptance of and agreement to those changes. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, the 9win Privacy team is here to help. We are committed to addressing every enquiry thoroughly and within a reasonable timeframe.
Privacy Email: [email protected]
Live Chat: Available on the 9win platform, 24 hours a day, 7 days a week — for the fastest response.
When contacting us regarding privacy matters, please include the following to help us process your request promptly: your account username or email address, details of your request or concern, and any supporting documents if applicable. We will endeavour to respond to all privacy enquiries within 5 business days.